Terms & Conditions

Bookings

• A deposit is required to secure your reservation.

• The remaining balance is due the week prior to your reservation date, on Friday.

• For parties booked within the same week of the event, the full balance is due at the time of booking.

• Failure to make payment by the due date may result in cancellation of your booking.

Cancellation Policy

• All bookings are final. No cancellations or refunds will be provided under any circumstances.

Party Reservation Time

• Your reservation begins and ends at the scheduled time, including setup and breakdown.

• Early arrival for setup or staying late after your scheduled time is not permitted.

• The beginning of your reservation should be used for setup and decorating.

• The last 30 minutes must be reserved for cleanup and breakdown.

• Events that run past the scheduled end time will incur additional charges.

• No refunds or credits are given for early finishes or late arrivals.

• Additional time may be requested for an added fee, subject to staff approval and availability.

Decoration Policy

• Guests may decorate using items such as balloons, tablecloths, arches, and marquee letters/numbers, following these guidelines:

• No tape, staples, or adhesives on the walls.

• Furniture must remain in its original placement.

• Decorations must complement the space and not alter its design.

• All decorations must be approved in advance to ensure they align with the venue’s aesthetic.

Capacity

• Exceeding the guest capacity outlined in your package will result in additional charges.

Cleaning

• The last 30 minutes of your reservation must be used for cleaning and breakdown.

• The space must be fully cleaned and vacated by the end of your scheduled time.

• A $50 cleaning fee will be charged for excessive messes (e.g., glitter, makeup spills, etc.).

Common Area Policy

To ensure a smooth experience for all guests:

• No setups or decorations are allowed in common areas, including bathrooms, hallways, and staircases.

• No loitering, food, or drinks are allowed in common areas.

• Please keep shared spaces clear and respectful for others.

Content Studio Usage (If Included in Your Package)

• If included, the Content Studio may be used for up to one hour.

• Reserved for the birthday person or anyone creating content or taking photos.

• No decorations, food, or drinks are allowed inside the Content Studio.

• Guests must return the studio to its original state and remove all trash after use.

Note: The Content Studio is shared with other groups. For a private experience, please inquire about exclusive booking options.

Damages

• Clients are responsible for any damage to the venue, furniture, or equipment during their reservation.

• Costs of repair or replacement due to damage (e.g., stains, spills, burns) will be charged to the client.

Restricted Items & Behavior

• Any disrespectful behavior or violation of studio rules may result in immediate termination of the session without a refund.

• The following items and actions are strictly prohibited:

• Spraying champagne or any other beverages indoors

• Decorations placed on the walls

• Confetti, glitter, or smoke bombs

Photographer (If Included in Your Package)

• If your package includes a photographer, they will capture highlight moments of your event.

• Photography coverage is limited to one hour.

• A photo link will be provided to the client within 72 hours after the event.

Note: We outsource professional photographers for our birthday party packages. In the unlikely event that the photographer does not show up, we will reimburse you a $50 fee for the photography service. This reimbursement is our commitment to ensuring you still receive value and memories from your celebration.

Age Policy

• All ages are welcome at our facility.

• Minors are prohibited from smoking or consuming alcohol.

• We are committed to a safe and inclusive environment for all guests.

Smoking Disclaimer

• The venue is smoke-friendly for adults only after 9 p.m.

• The facility is cleaned and deodorized daily to maintain a fresh and welcoming environment.

• While we take great care to eliminate smoke traces, we appreciate your understanding.

• Use of the space and equipment is at the client’s own risk.

• Clients agree to return the studio and its contents in the same condition as received.

• Clients are responsible for any legal violations, including parking tickets and citations, during their session.

• We are not responsible for personal belongings left behind. Unclaimed items will be discarded.

• If any dangerous or negligent activity occurs, the session may be terminated immediately without refund.

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By booking with us, you acknowledge and agree to all of the above terms and conditions.